How to order

Where and how to choose your Shuz?

Almost all models that were recently created in Shuz. workshop can be found in our gallery right here on our web site under “Collections”. So feel free to browse a little. Also you can look them up on Facebook or Instagram on our fan page “Shuz.”

Since we work exclusively to order and these sneakers are hand painted, all changes are possible. For example, you like one of our existing models but would like to change / alter any detail, color of laces, bows or even the colour of the entire sneaker, it is possible. You have your own an idea or a theme, and you want to have your own “Shuz.” that are personalized for you, in that case you’re in the right place, because these are the challenges that we love the most 🙂

What size do I need?

While working on any kind of canvas shoe/sneaker, that is suitable for painting, most commonly we work on our own canvas Shuz. sneakers. To be sure what size you need you can look at our size chart and in that way determine the size you need. Sizes run a bit smaller so we suggest a size bigger if you are between sizes.
Size Chart:
35-22cm
36-23cm
37-23,5cm
38-24cm
39-25cm
40-25,5cm
41-26cm
42-27cm
43-27,5cm
44-28,5cm

Price?

The price is indicated beside each photo in our gallery. Shoes, imaging services and supplementary material (satin bows, laces, buttons, etc.), are all included in the price.

Most models start at the price of 60 Euro. If there are any personalizations the price can be higher.

What information do I have to give to complete the order?

If you wish to order we need the following info:

– name of the model that interests you or a description of your idea – shoe size – address if sent by mail – e-mail – cell phone number so we can contact you personally in case there are some complications

How long does it take to make my pair of Shuz?

From the day we receive your order we need 7-14 days for production and delivery. If due to unforeseen circumstances we can not deliver in the specified time, we will personally contact you using the contact information you have stated when ordering.

Shipping & Delivery

From the day we receive your order we need 7-14 days for production and delivery. If due to unforeseen circumstances we can not deliver in the specified time, we will personally contact you using the contact information you have stated when ordering.

Ship to Cost With another item
Croatia €5.00 EUR €5.00 EUR
European Union €30.00 EUR €30.00 EUR
United States €30.00 EUR €30.00 EUR
Everywhere Else €30.00 EUR €30.00 EUR

How do I maintain my Shuz?

Shuz. are painted with specific colors for textiles. Considering that these are canvas sneakers, footwear that is usually risky to put in the washing machine we recommend that you try to remove the spots manually first and with gentle abstergent.

Sneakers that are painted (not having additional details such as lace, buttons, etc.) you can machine-wash with a program for delicate washing at low temperatures, but note that it is at your own risk, because the colour may fade, especially metallic colors and colors with glitter.

Models with appliqué lace is prohibited to machine washable as it comes to major damage. You can personally reach us and contact us over this web site for advice about maintenance.

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terms of use

These terms govern the process of ordering, payment, delivery and eventual reclamation of products that are sold through our internet retail outlet.

Terms and conditions apply to customers whose residence is located on the Croatian territory. The buyer can be any age and legally competent person who accepts the terms and conditions, which confirms the order of items. Please tell us your eventual disagreement with the terms of any wholly or partly in writing, submit before your first order. Acceptance of general terms and conditions the buyer confirms the order items via the Internet (Facebook page- Shuz., E-Mail-chooseshuz@gmail.com). Purchase contract process becomes valid upon receipt of shipment. We reserve the right to false allegations.

 

1. Service

Once sent order can be canceled only within 24 hours.
If you want to return a product, you may do so for legitimate reasons within 7 days of receipt. Conditions under which you can return the products are listed on the account, but please contact us to help you explain the process of returning the product.
Repairs may be made free of charge within one month of delivery or by appointment.
Product will be sent within 7 working days of ordering and visible payment.

2. Shipping & Delivery

From the day we receive your order we need 7-14 days for production and delivery. If due to unforeseen circumstances we can not deliver in the specified time, we will personally contact you using the contact information you have stated when ordering.

 

3. The basic data required for the order

Name and Surname
Address
Contact (phone number)
Model Name and description of possible changes
Size